Policies

 Our goal is to provide a seamless transaction and ensure your satisfaction. Please refer to the following for any policy questions, and do not hesitate to contact info@congruentspace.com for more information.

Cancellations

Please contact us via email if you wish to cancel an order, please do so within 24 hours. After 24 hours, the order will be processed and prepped for shipping and Congruent Space can no longer cancel the order.

Sizing

Clothing sizes are listed in the vendors preferred sizing unless otherwise noted. If an item does not use US sizing, US size comparison will be indicated in the item description. Congruent Space cannot guarantee the fit of any items, but will do our best to accurately note any sizing related information in the item description.

Box / Package Damage
Congruent Space is unable to guarantee the condition any item's outer packaging.

Privacy
By submitting your email for order transactions or other fields located within congruentspace.com you are automatically enrolled in our email list. You can choose to unsubscribe to our email list at anytime. Congruent Space respects your privacy and is committed to not selling your name or personal information.

Tax
All orders shipped outside of the USA are subject to duties and taxes. The customer is responsible for paying this. Sales tax is charged on all orders shipped within Illinois at the local rate.

Availability
Congruent Space does not guarantee the availability of items listed on congruentspace.com. If Congruent Space or congruentspace.com is out of stock on an item you ordered, we will notify you as soon as possible via email. Depending on vendor availability and season-to-season availability, sold out items may not be restocked. Placing an order with congruentspace.com does not establish a binding contract, orders may be cancelled at any time due to insufficient stock, credit card errors or declinations, suspicion of fraudulent activity, etc...

 

Lost Packages
Lost/stolen packages will be reimbursed via electronic store credit. This is issued via giftcard. 

Pricing
Congruent Space does not offer price adjustments on past purchases if those items are marked down or promoted later in the season. During the course of online promotions and sales congruentspace.com may experience a high volume of orders; our real-time inventory system sometimes may not reflect up-to-the-minute inventory and may result in an order cancellation due to low or no inventory. We apologize for any inconvenience should this occur with your order. You will be notified promptly by email if this is the case. For real-time confirmation please contact info@congruentspace.com

We reserve the right at any time to correct product pricing and/or descriptions and to cancel or refuse any order based on an incorrect price or description.